Terms and Conditions
Welcome to the SoundSelect Internet Website (“the site”). The site is owned and managed by SoundSelect in the Republic of South Africa
These terms make reference to sections of the electronic communications and transactions act, 25 of
2002 (hereinafter “the ECT Act”), a copy of which may be obtained at http://www.internet.org.za/ect_act.html.
- Billing & Personal Information
- The Ordering Process
- Returns & Refunds
- Warranty & Repairs
Sales in South Africa only
Only users in South Africa may buy goods and services through the Soundselect website. Soundselect will only accept orders for delivery addresses in South Africa. Products and services sold through the Soundselect website are intended for use only in South Africa.
By using the Soundselect website you are representing that you are above the age of 18 or, if you are below the age of 18, that you have the permission of your parent or guardian to use the Soundselect website and to buy goods and services through the website.
Other terms and conditions
Additional terms and conditions may apply to specific products and services that are made available through the Soundselect website and to other features that are made available on the site such as competitions. Those terms and conditions form part of these online terms and conditions and you, the client, agree that you are bound by them. If there is a conflict between these online terms and conditions and any specific terms and conditions applicable to any particular product or service or feature of the Soundselect website, the specific terms and conditions will apply.
Governing law and dispute resolution
These online terms and conditions are governed by the laws of South Africa, regardless of conflict of laws principles.
Complaints and notices
Complaints and queries should be sent by email to [email protected]
The use of this website is at your own risk. Whilst we endeavor to ensure that the information on this site is accurate and complete, we make no warranties about the accuracy, reliability, completeness or timeliness of information published on this website. Images are used as guidelines only. The information on this website is intended for general information purposes only and is not intended to serve as financial, legal or other advice. To the maximum extent possible under applicable law, we disclaim liability for any claim, loss, injury or damage arising out of or in connection with the use of information and/or goods and/or services available from or trough this website, whether direct or indirect including, without limitation, any liability relating to any loss of use, interruption of business, lost profits or lost data, or incidental, special or consequential damages of any kind.
In terms of section 86 of the ECT act you are notified that it is a criminal offence to gain unauthorized access to any restricted areas of this website or to otherwise interfere with the proper functioning thereof.
Linking and framing
You may not establish a link to this website from a third party site, unless the link does not imply any association, endorsement or sponsorship by us of such website, or any products or services offered on such site; or unless the linked pages from the website are displayed without alteration of any kind. You may in particular not cause a user's web browser to display a "framed" version of this web site in response to activating a link.
Other than bona fide public search engines, you may not access any pages in this website using any automated process or technology, including, without limitation, any web spiders, crawlers, or similar technologies.
Any communication or material you transmit to us by electronic mail or otherwise, including, but not limited to any data, questions or answers, comments, suggestions, or the like, will be treated as non-confidential and non-proprietary by us, unless expressly agreed otherwise in writing. Electronic communications shall only be deemed to have been received if and when responded to in a manner, other than by way of an automated response. Information contained in electronic communications must be regarded as confidential and intended solely for the use of the intended recipient. Any un-authorized disclosure, copying, distribution or action in reliance upon the contents of this electronic communication is strictly prohibited and unlawful. Whilst we employ virus filtering, we provide no guarantees or warranties that electronic communication will be virus-free. You are accordingly advised to employ your own virus scanning tools. The views expressed in any electronic communications transmitted are those of the individual sender, unless the context clearly provides otherwise.
The following information of 4tune Records PTY trading as Soundselect is disclosed in terms of section 43 of the ECT Act and Section 51 of the Companies Act, 61 of 1973:-
Billing & Personal Information
When you set up your account you will choose a user name and password. You will have to use these details to log in to your account. You are responsible for keeping these details confidential. You must notify Soundselect immediately if there is any unauthorized use of or access to your account. Soundselect will not be responsible for any unauthorized use of your user name and password or for any losses that you suffer as a result and you will be responsible for any purchases made using your account, where you have failed to keep your user name and password secure and confidential. You may be held responsible for any losses suffered by Soundselect or any other user of the Soundselect website as a result of your failure to keep your user name and password secure and confidential.
A purchaser may effect payment for the goods in one of the following ways:
- Any MasterCard & Visa Instore.
- Electronic Bank Transfer
- Cash Deposit
- Cash In Store
- Mygate Credit Card Online Payment
- Payfast Instant EFT Online Payment
All transmissions of billing information and data through the Soundselect website are encrypted and Soundselect takes extensive steps to ensure that any transaction through the Soundselect website is secure. You accept that transactions that are performed over the internet may be vulnerable to being intercepted. Soundselect will not be liable for any interception that occurs and any loss that is suffered as a result, where Soundselect has taken reasonable steps to prevent this happening.
Once a deposit has been paid and the order placed, you will be held liable to take the chosen item even if you change your mind within 7 days.
Account Name: Soundselect
Account Number: 4073556866
Branch Name: Balfour Park
Branch Code: 632005
Account Name: Soundselect
Account Number: 200148524
Branch Name: Bramley
Branch Code: 4005
Account Name: Soundselect
Account Number: 62115115421
Branch Name: Balfour Park
Branch Code: 212217
- Lay-By at Sound Select store with your ID or Driver's Licence.
- Pay a 30% deposit.
- Pay your Lay-By over a 3-month period.
- Collect your items at the store where you started your lay-by. Remember to keep your invoice & reciepts slip safe as you need it for lay-by collection.
Please note that quotations are only valid for 7 days, there after customer would need to receive a new quote as prices are subject to change.
The Ordering Process
Soundselect reserves the right at any time and without giving you any advance notice to make changes to the prices of goods and services that are sold through the Soundselect website and to correct any pricing errors that may inadvertently occur. Soundselect is not liable for any typographical errors that may occur.
Soundselect online will from time to time allow customers to place back-orders. These back-orders are to "secure" products as soon as they are made available at Soundselect online back-orders require 100% full payment to be cleared in our system. Eft payments are subject to the standard terms and conditions of eft payments. Back-orders will be fulfilled as and when Soundselect online receive inventory from the supplier. Soundselect online will make every effort to fulfill your back-order and in the unlikely event that we cannot supply product against your back-order you will be refunded your payment. Back-orders placed online may be collected at the Soundselect store.
Please contact us directly for any and all international sales, deliveries and questions that you may have
Delivery and collection
All orders over R500 will be delivered free of charge to any major and main centers in South Africa as listed on our website. Any order less than R500 will carry a small courier fee. There is the option to collect from the Soundselect store. A courier company engaged by Soundselect will perform deliveries. You may be required to provide a valid form of identification when your order is delivered.
Soundselect is not liable for any incorrect order or delivery where you make an error in the information that you provide to Soundselect e.g. If you provide the incorrect delivery address or submit an incorrect order. You acknowledge that the delivery of your order may be impacted by events beyond Soundselect’s control such as adverse weather conditions or industrial action. Soundselect is not liable for late deliveries of products purchased through the Soundselect website. Soundselect will, however, try to ensure a smooth delivery process. Soundselect does not do deliveries to PO Box’s. Unless we inform you otherwise, before you place your order and before the final confirmation, the estimated maximum delivery time for an order in South Africa – either door-to-door or door-to-post office counter - is 6 to 10 working days. Soundselect deliveries take place during business hours i.e. there are no deliveries over weekends or on public holidays. Please take this into consideration when selecting your delivery address.
Express Delivery, any delivery outside of main and major centers and outside of normal road freight time and charges will be additional charged for. Express, overnight, weekend, fast and outside of major/main centers deliveries will be charged for
There is insurance on the product up to R1000, the moment the product leaves our hands, we are no longer responsible and the client recognises this and takes ownership of the fact that they have waived their right to collect in person and would rather use our courier facility. Should they want to insure the product that they have purchased, they will need to request that insurance be added at their own expense t the charges.
Orders will only be dispatched once payment has cleared in Soundselect's bank account.
All purchases made via Mygate, Payfast and credit/debit cards that require a refund will be charged 2,5% on the refund.
Returns & Refunds
Terms and conditions of sale and return and refund policies
Soundselect will give store credit or exchange any online purchases within 7 days from the date of receipt as long as the item has not been used or installed and is returned in the original packaging and that the relevant proof of purchase is provided. A 20% handling fee may be charged on opened / used purchases subject to viewing. Software products cannot be exchanged or refunded. Products will not be refunded or exchanged due to incompatibility. Please check compatibility information before placing an order. A courier collection fee of R100.00 may be charged on credits and exchanges. Any item wanting to be returned must be done before a credit/refund/swop will take place. Where you buy installation services though the Soundselect website, you agree that Soundselect can start providing the services once an assessment has taken place before 7 days have passed from the date that you bought the services.
Returned goods need to be inspected by trained technical staff before a decision is made as to how the return will be handled. Items cannot simply be swopped out before this procedure has been followed and fault has been identified.
The Refund process will take up to 10 working days from date of request.
Soundselect will charge a 5% fee on any credit card reversals done through either Payfast, Mygate or Mobicred if a refund or partial refund is required.
Second hand goods are sold “as is” and no return of them is possible for any reason whatsoever
Warranties & Repairs
All of our goods also carry a manufacturers’ warranty where applicable, which will run concurrently with any warranty in terms of the law.
Under no circumstances will we accept returned goods where the consumer has been afforded the opportunity to inspect the goods prior to the purchase or acceptance of a delivery, the goods have been damaged due to the customer’s negligence, the goods have been disassembled, permanently installed, physically altered, used or installed contrary to our or the manufacturer’s instructions and/or have been subjected to misuse or abuse.
Any items needing to be returned for repairs or warranties need to be returned at the clients expense. Returned goods need to be inspected by trained technical staff before a decision is made as to how the return will be handled. Items cannot simply be swopped out before this procedure has been followed and fault has been identified.
No repairs will take place until it has been confirmed whether the product is to be repaired under warranty or at the clients expense. The client agrees that Soundselect is not held responsible for time delays that result from reports coming from the agents who hold the warranties. Until the client accepts the quote and gives the go ahead, no repairs will commence. The client and Soundselect agree that the agents report is final in this matter and that that report will be considered as the matter being closed. Any costs incurred during this process will be passed onto the client unless the warranty is active. Any and all repairs done under warranty or at the clients expense will only last for 3 months unless a new and different issue has been found.
Second hand goods are sold “as is” and no return of them is possible for any reason whatsoever.
There is no warranty on passive speakers, burnt/blown woofers or tweeters.
Waranty is only valid if there is no evidence of misuse or tempering on the unit.
Full name and legal status: 4Tune Records PTY Trading as Soundselect
Registration number: 2015/059723/07
Names of directors: A Svirsky, G Svirsky
Place of registration: Republic of South Africa
Physical address: 6 Durham street, Sydenham, Johannesburg, RSA
Telephone number: +27 (011) 485 3639
Website address: www.soundselect.co.za
E-mail address: [email protected]